Job Openings

Automotive Technician

Job description

The Rafih Auto Group is looking to hire a highly skilled technician to maintain and service customers' vehicles. The ideal candidate has strong mechanical skills and adheres to all safety procedures and practices.

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  •  Vehicle Purchase Discounts

Essential Duties:

  • Diagnoses cause of any malfunction and performs repair.
  • Communicates with parts department to obtain needed parts.
  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
  • Documents all work performed and recommended on the repair order, including an accurate and legible customer complaint, cause and correction as performed.
  • Road tests vehicles before and after required repairs or refers to the shop foreman.
  • Returns repair orders at the end of the workday to the dispatch office.
  • Participates in manufacturer-sponsored training programs, schools, and events.
  • Attends department meetings and on-site factory training.
  • Supervises work of any apprentice technicians as assigned.
  • Reports machinery defects or malfunctions to supervisor.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Reports any safety issues immediately to management.

 High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity.

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Service Advisor Assistant

Job Description

Get your career in gear with Rafih Auto Group! If you have the drive to perform, succeed and excel as a Service Advisor Professional, then we want you to come work with us! This is an excellent opportunity to work as Assistant Service Advisor and gain experience to advance in this exciting career. If you're looking to begin a career in the automotive service industry, this job is for you!

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan 
  • Vehicle Purchase Discounts

 

Responsibilities 

  • Assist Service Advisor
  • Interact with Service Clients to address vehicle issues and manage Expectations
  • Work as part of a Team to solve problems and implement solutions
  • Act as point person and trusted Advisor for our Service Customers
  • Educate and offer Customers services for their vehicle needs
  •  Be Proactive in anticipating Customer needs


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Used Car Manager

Job Description

Luxury Preowned Vehicle Manager

Rafih Auto Group is looking for a Luxury Used Car Manager that is enthusiastic and ready to sell! The Luxury Preowned Vehicle Manager will assume responsibility for: appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

Essential Duties:

  • Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis
  • Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees
  • Prepares and administers an annual operating forecast and budget for the used-vehicle sales department
  • Understands and complies with federal, state, and local regulations that affect used-vehicle sales
  • Directs and schedules the activities of all department employees, ensuring proper staffing at all times
  • Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals
  • Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
  • Develops, implements, and monitors a follow-up system for used-vehicle purchasers
  • Maintains vehicle inventory
  • Monitors customer's likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock
  • Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople
  • Conducts daily and weekly sales and sales training meetings
  • Establishes and enforces product-knowledge standards
  • Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership
  • Helps salespeople close deals
  • Ensures 100 percent turnover of each customer to F&I
  • Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory
  • Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales
  • Studies newspaper ads and any other sources available to find good-quality, low-mileage units
  • Enforces an average 45 day turn policy
  • Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations
  • Plans and controls the display of used vehicles
  • Establishes and controls wholesaling activities
  • Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment
  • Assists in the development of advertising campaigns and other promotions
  • Keeps auto auction activity and prices and attends auctions on a regular basis
  • Approves all paperwork from auctions and provides proper documentation to the office for purchases
  • Notifies the used vehicle department manager of anticipated delivery of purchases
  • Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins
  • Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units
  • Handles customer complaints immediately and according to dealership's guidelines
  • Attends managers meetings

Supervisory Responsibilities:

Directly supervises the employees in the Used Car Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


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Contact

Porsche Motor City

24717 Gratiot Avenue
Directions Eastpointe, MI 48021

  • Sales: (586) 435-8200
  • Service: (586) 435-8200
  • Parts: (888) 231-0561

Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-6:00PM
  • Wednesday 9:00AM-6:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 10:00AM-4:00PM
  • Sunday Closed